Shipping Policy
At The Christmas Edit, many of our products are bespoke, personalised or made to order. As a result, please allow additional time for your order to be prepared before it is dispatched.
Standard Orders
Unless an item is specifically marked as PRE-ORDER, orders will normally be dispatched within 7–10 working days of your order being placed.
This processing time is required due to the bespoke nature of the majority of our products and the care taken to prepare each order.
Please note that the 7–10 working day period refers to processing and dispatch, not the delivery time once your parcel has been handed to Royal Mail.
Pre-Order Items
If a product is marked as PRE-ORDER, this means the item is not currently ready for immediate dispatch.
Once your pre-order has been placed, a member of The Christmas Edit team will contact you directly to advise you of the expected delivery timeframe.
Pre-order items will normally be expected to arrive within approximately 21 days, although the exact timeframe may vary depending on the product and supplier availability.
If there is any significant change to the expected delivery timeframe, we will contact you with an update.
Delivery Service
We use Royal Mail for our deliveries.
Depending on the order and service selected, parcels will be sent using either:
• Royal Mail Tracked 24
• Royal Mail Tracked 48
Once your order has been dispatched, you will receive tracking information where applicable so that you can follow the progress of your parcel.
Please be aware that Royal Mail delivery times are outside of our control once your parcel has been dispatched.
Delivery Delays
While we aim to meet the delivery timeframes stated above, occasional delays can occur due to circumstances outside our control, including Royal Mail delays, adverse weather, peak seasonal periods or other unforeseen circumstances.
During the Christmas period, we strongly recommend ordering as early as possible to allow sufficient time for your order to be made, processed and delivered.
Delivery Address
Please ensure that your delivery address is correct before completing your order.
The Christmas Edit cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Questions About Your Order
If you have any questions regarding the progress of your order, please contact our team at:
The Christmas Edit
Email: Sales@thechristmasedit.co.uk
We will always do our best to keep you updated and ensure your Christmas Edit experience is as smooth as possible.